Customer Help

Everything you need to get moving

Start tracking conversations, invite your team, manage billing, and connect your CRM without digging through legal pages or source files.

Getting Started

Track your first conversation in minutes

Free plan workflow

  1. Install the DMnesia Chrome extension.
  2. Open LinkedIn and visit a conversation or profile you want to track.
  3. Use the extension to save the contact and set a follow-up reminder.
  4. Review your reminders from the Today tab in the extension.

Pro and Team workflow

  1. Sign in so your contacts can sync securely across devices.
  2. Upgrade to Pro if you need unlimited tracked contacts.
  3. Create an organization in the Team Portal if you need shared seats and reporting.
  4. Invite teammates with your organization invite code or email invite flow.
Teams & Seats

How organization access works

Organization owners manage billing, seat count, invites, and API keys from the Team Portal.

Team members use the DMnesia extension normally. Once they join your organization, Pro features are enabled in the extension automatically.

Seats are billed per active team member. If your team grows, add seats from the portal before inviting more reps.

Need to remove someone? Remove them from the Users tab in the Team Portal. If a member needs billing help, the organization owner should manage it.

Billing & Cancellation

What happens when you upgrade or cancel

Free

Free accounts can track up to 25 contacts. Your data stays available if you later upgrade.

Pro

Pro unlocks unlimited tracked contacts and cloud sync for an individual user.

Organization

Organizations pay per seat. Owners can manage seats and billing from the Team Portal.

If you cancel a paid plan, your existing data is not deleted automatically. Access falls back to the features included in your active plan.

For billing changes, use the Stripe billing portal from the Team Portal or contact support@dmnesia.com if you get stuck.

API Quickstart

Connect DMnesia to your CRM

API access is available to Professional organizations from the API Access tab in the Team Portal.

  1. Create an API key in the Team Portal and store it somewhere secure.
  2. Use the key in the x-api-key header.
  3. Send requests to https://us-central1-dmnesia-prod.cloudfunctions.net/api_v1/v1.
curl -X GET \
  https://us-central1-dmnesia-prod.cloudfunctions.net/api_v1/v1/contacts \
  -H "x-api-key: YOUR_API_KEY"

Need the full endpoint list? Open the Team Portal, switch to API Access, and use the built-in developer documentation card.

Troubleshooting

Common issues and where to start

The extension is not showing the right data

Confirm you are signed into the intended DMnesia account, then refresh the extension popup and LinkedIn tab. If you recently joined a team, reopen the extension after the invite is accepted.

A teammate cannot join the organization

Double-check the invite code or resend the email invite from the Team Portal. Organization owners can confirm whether seats are available from the Users view.

Billing portal is unavailable

Try again from the Team Portal as the organization owner. If the issue persists, email support with your organization name and the email address on the account.

API requests are failing

Verify the API key is active, make sure you are sending the x-api-key header, and confirm the request path begins with /v1.

Contact Support

Still stuck?

Email support@dmnesia.com with the email address on your DMnesia account, a short description of the issue, and screenshots if they help.

For organization questions, include your team name and whether the issue affects billing, invites, API access, or extension behavior.

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